Frequently Asked Questions

Everything you need to know about Cota SkinCare products, shipping, and returns.

Are Cota SkinCare products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and prioritize natural, soothing ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided at least 50% of the product remains.

Are your products cruelty-free and vegan?

Absolutely. Cota SkinCare is committed to ethical beauty; we never test on animals, and all our current product lines are 100% vegan-friendly.

Can I track my shipment?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.